Today at work, I had to purchase a gift card for one of our clients. I had looked at the American Express Traveler's Cheque card, but the minimum denomination was $300. I decided to check out the Visa TravelMoney card, but after searching the entire Visa web site, I couldn't find anything on a minimum order. I decided to call their customer service center for help.
VISA Rep #1: Hello, this is Visa, can I have your card number?
ME: I don’t have a card number. I’m looking for information about your Visa TravelMoney card.
VISA Rep #1:You don’t have a card number?
ME:No, I am just looking for information about your Visa TravelMoney card.
VISA Rep #1:Are you traveling right now?
ME:Pardon?
VISA Rep #1:Are you traveling right now?
ME:No, I wanted to purchase the card for someone who is attending an event, so they don’t have to use traveler’s checks.
VISA Rep #1:So you want to purchase a card?
ME:Yes, but I wanted to find out if there is a minimum denomination to purchase the card.
VISA Rep #1:Oh. Do you have the card number?
MEUmm, no, I don’t have the card yet.
VISA Rep #1:Oh, well let me transfer you to our special services department.
When he transfers me, I'm connected to a recording that asks me to press numbers for security issues. When I don't press any numbers, it puts me through to the hold music, which is interrupted by a voice asking me to please have my report number handy for the next representative.)
VISA Rep #2:Hello, can I have your report number?
ME:I think I may have the wrong area. I was just transferred here by the main Visa customer service area. I’m looking for information on your TravelMoney card.
VISA Rep #2:Oh, what is your card number?
ME:I don’t have the card yet, I’m looking to purchase it.
VISA Rep #2:Oh, what phone number did they give you to call here?
ME:They didn’t give me a number. They just transferred me here.
VISA Rep #2:Oh, let me find someone who can help you.
I was then placed on hold for 10 minutes before the guy came back to apologize for the wait before he put me back on hold for another five.
VISA Rep #3:Hello, how can I help you?
ME:Yes, I had a question on your TravelMoney card.
VISA Rep #3:Yes?
ME:I just needed to know if you had a minimum amount that you need to purchase the card.
VISA Rep #3:That is a good question.
ME:
(Thinking in my head ... that IS a good question).(He proceeds to read directly from a brochure about the Travel Money card, and all of its features and benefits.)
VISA Rep #3:It doesn’t say anything about the minimum amount. Let me go to our Internet web site.
ME: Never mind, I was already on there. I'll just go to one of the locations that sell the card and ask. I was just hoping to save some time by calling.
VISA Rep #3: Well, if there is anything else we can help you with, we're here 24 hours for you.
ME:
(Thinking to myself ... yeah, because you guys have been such a big help already.)